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Refund Policy

Order Cancel

Your order can be cancelled or amended within the first 48 hours of purchase. Orders cannot be cancelled or changed if they have already been shipped and so in this case please follow the returns policy below. Refunds will not ordinarily be issued for non-delivery for items showing as delivered to the address provided.

Free 30 Days Aus & NZ Returns

We are able to offer a full refund on any faulty products returned to us within 30 days of purchase. Simply email us at hello@lwlss.co detailing your reason for return/exchange & we will email you a FREE shipping label to print & attach to the return. Please include written note with your name, order number & instructions on your return or exchange with your order. 

Outside Of Aus & NZ Returns

We are able to offer a full refund on any faulty products returned to us within 30 days of purchase. The cost of returning your item to our address is at your own expense. If you wish to return an item for other reasons the return must be returned within 14 days of delivery. All returns must be requested through email. Please contact us on live chat or contact us page.

To be eligible for a return your item must be:

  • Unused and in the same condition that you received it. It must also be in the original packaging.
  • Received by us within 14 days of item delivery. If the items are not received within 14 days unfortunately we cannot offer a refund.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.